At Family First Care Agency LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your personal information. As a trusted home care agency in Federal Way WA, Privacy policy home care agency Federal Way WA, we understand that sharing personal and health information requires trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Table of Contents for Privacy policy home care agency Federal Way WA
Information We Collect
We may collect the following types of information:
Personal Information You Provide to Us
- Contact Information: Name, address, phone number, email address
- Health Information: Medical history, medication lists, care needs (collected only with your consent)
- Payment Information: Insurance details, billing address, payment method
- Emergency Contacts: Names and phone numbers of family members or physicians
Information Automatically Collected
- Usage Data: Pages visited, time spent on our website, links clicked
- Device Information: IP address, browser type, operating system
- Cookies: Small files stored on your device to improve website functionality
How We Use Your Information
We use the information we collect to:
- ✅ Provide, maintain, and improve our home care services in Federal Way WA
- ✅ Create and manage personalized care plans
- ✅ Schedule and coordinate caregiver visits
- ✅ Communicate with you about appointments, updates, and important information
- ✅ Process payments and verify insurance coverage
- ✅ Respond to your questions, requests, or complaints
- ✅ Comply with legal and regulatory requirements (including HIPAA where applicable)
- ✅ Detect, prevent, and address technical or security issues
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
| Situation | Explanation |
|---|---|
| With Your Consent | We will share information when you have given us explicit permission. |
| With Service Providers | We may share data with vendors who help us operate (e.g., payment processors, scheduling software) under strict confidentiality agreements. |
| For Legal Reasons | We may disclose information if required by law, subpoena, or court order. |
| To Protect Rights & Safety | To investigate or prevent fraud, security issues, or physical harm. |
| With Emergency Contacts | In case of a medical emergency involving you or your loved one. |
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- 🔒 Secure servers and encrypted data transmission (SSL/TLS)
- 🔒 Access controls — only authorized caregivers and staff can access client information
- 🔒 Regular security audits and employee training
- 🔒 Secure disposal of paper records containing personal information
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location (including Washington State), you may have the following rights:
| Right | What It Means |
|---|---|
| Right to Access | Request a copy of the personal information we hold about you. |
| Right to Correction | Ask us to correct inaccurate or incomplete information. |
| Right to Deletion | Request that we delete your personal information (subject to legal exceptions). |
| Right to Opt-Out | Decline marketing communications at any time. |
| Right to Data Portability | Receive your data in a structured, machine-readable format. |
To exercise any of these rights, please contact us using the information at the bottom of this page.
Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and login information
- Understand how visitors use our website
- Improve website performance and user experience
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites (e.g., insurance providers, government resources). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are directed to adults — seniors, disabled individuals, and their families. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date at the top
- Sending an email notification (if we have your email address)
We encourage you to review this Privacy Policy periodically.
HIPAA Compliance Notice
As a home care agency in Federal Way WA, we comply with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA) when handling protected health information (PHI). This includes:
- Maintaining administrative, physical, and technical safeguards for PHI
- Limiting use and disclosure of PHI to treatment, payment, and healthcare operations
- Providing clients with a Notice of Privacy Practices upon enrollment
For a complete explanation of your health information rights, please request our HIPAA Notice of Privacy Practices separately.
Contact Us About This Privacy Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Family First Care Agency LLC
📞 Phone: +1 (206) 990-1348
✉️ Email: info@familyfirstcareagency.com
📧 Privacy Officer (specific contact): privacy@familyfirstcareagency.com
📍 Mailing Address:
4029 SW 328TH STREET
FEDERAL WAY, WA 98023
United States
California Privacy Rights (If Applicable)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell your information)
- Not be discriminated against for exercising privacy rights
To exercise CCPA rights, please contact us using the information above.
Complaint Filing
If you believe we have violated your privacy rights, you may file a complaint with:
Washington State Attorney General’s Office
800-551-4636
www.atg.wa.gov
Federal Trade Commission (FTC)
877-382-4357
www.ftccomplaintassistant.gov
